Patient & Provider Services Coordinator

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Patient & Provider Services Coordinator to work for a leading Greater Los Angeles area pharmaceutical company.

Patient & Provider Services Coordinator

The Patient & Provider Services Coordinator is responsible for monitoring and processing all administrative activities and successfully assisting in the facilitation of a patient’s case from enrollment to the program through case completion while providing an exceptional customer experience throughout the entire process.

  • Promptly answers and triages incoming hotline calls
  • Reviews new patient cases in the database system using the information submitted on the portal
  • Verifies patient demographics, insurance details, and caregiver contacts are provided
  • Completes all enrollment activities including providing an acknowledgment notice to the referring party via the departmental approved method
  • Reviews case upon receipt of referral to determine appropriate next steps based on defined process
  • Alerts Case Manager if enrollment items are missing and follows up with the referring party as appropriate
  • Follows all program Standard Operating Procedures
  • Meets established program timelines pertaining to enrollment and other administrative responsibilities
  • Provides Case Manager support with all administrative tasks pertaining to patients and healthcare professionals
  • Assists Case Manager with the coordination and logistics of the product and ancillary supplies needed for treatment, documenting all communication during the process
  • Minimizes obstacles to coverage by using judgment to successfully plan administrative next steps
  • Provides administrative support to Case Manager in coordinating with internal quality, supply chain and other internal teams to resolve issues
  • Supports the Operations Program Manager on program initiatives and departmental goals

  • 2+ or more years of customer/patient services experience, preferably in a pharma/biotech or health services environment specializing in oncology
  • Knowledge of the healthcare insurance reimbursement market preferred but not required
  • Previous experience working in a pharmaceutical patient assistance program preferred
  • BS/BA degree preferred but not required

  • Location: Los Angeles County
  • Type: Permanent
  • Job ID: GL98958310